Help with moving
If there is anything you need to know, from setting up appliances to setting up bills, from permits to plumbing, we're here to help.
If there is anything you need to know, from setting up appliances to setting up bills, from permits to plumbing, we're here to help.
Keys, bills, inventories, and utilities, not to mention the boxes and bags of stuff! This page is about bringing all of that under control.
The lead contract holder will need to email us on admin@2let2.com with the date they wish to move into the property. We will then arrange a suitable date and time to book in a key collection for you.
If there is more than one contract holder please ensure to discuss this date incase they have made other plans. As per your contract agreement, we require 14 days notice for key collections. If looking to move in later than your start date you will still be required to make your first rental payment on or before your contract commencement date.
The keys are not kept in the 2Let2 Cardiff Letting Agents office; if you have not booked a collection appointment with 2Let2 Cardiff Letting Agents we will not have the keys.
The inventory report is a form to confirm the condition of your property at the start of your letting agreement and the report will be used on check out at the end of your tenancy.
A copy will be provided to the lead contract holder on the day of the key collection to confirm the condition of the dwelling.
We make every effort to ensure your inventory is as accurate as possible. However, if you believe anything has been omitted or is incorrect, you must notify the 2let2 office within 7 days of receiving the inventory. Any amendments can then be agreed by both the contract holders and a member of the 2let2 team. If you have not received your inventory after moving in please contact the office. This is to ensure a fair deposit return at the end of the year so it is important to make sure you have got one.
Make sure you have set up the payment methods as arranged with the office. If you are unsure, please contact the accounts team on accounts@2let2.com. It is important that the rent is received promptly on the arranged dates to avoid additional charges.
The terms of our 2Let2 Cardiff Letting Agents occupational contract require the contract holders to accept responsibility for the payment of gas, electricity, council tax and water charges, unless these are included in the rent.
Remember, if you have a TV, you will need to get a TV licence. When setting up bills, try to put in all contract holders' names. It is important that you set up your bills as soon as you move in to ensure you don't get overcharged or disconnected by the utility companies.
The contact details for the utility providers are included in the Useful Numbers guide sent to the lead contract holder.
Cathays Bin days are on Wednesdays. Each week rotates for general waste and glass collections
For helpful information on your recycling and waste collections, including collection days, what can be recycled, and how to report missed collections, please visit the Cardiff Council website: https://www.cardiff.gov.uk/collectiontypes
During the summer, make sure you are prepared with everything you need to bring down with you to make your student house a home. Shops such as Ikea are a haven for students with plenty of storage choices and ideas.
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